Dining – The Urban Etiquette Handbook – Self Help

What the Waiter Wants

How to give orders the nice way.

Only four Manhattan restaurants still require jackets—but good manners are de rigueur everywhere. During a noon round table at Pravda, our six food-and-drink-service vets drew up a list of dos and don’ts for restaurant dining.

Kathleen Flanagan, waitress, the Mermaid Inn; 12 years’ experience

Troy Daigle, beverage director, Le Bernardin; 20 years

Chops,” bartender and owner, King’s County Bar; 10 years

Jim Hutchinson, wine director, Centovini; 23 years

Adrian Murcia, waiter, Chanterelle; 18 years

Daryl Dismond, maître d’, Pravda; 18 years

Is there a best way to order?

Dismond: Acknowledge the server and look at him. You don’t have to make eye contact the whole time, but it’s very offensive to give your order and never even look up. Flanagan: I am a big fan of “May I?” “I’d like to . . . ” “Could you please?” I don’t need to be bowed down to, but I don’t like “I’m gonna take the . . . ,” “Could you get me the . . . ” Murcia: I don’t need “please” and “thank you”; just don’t be rude.

Is it okay to send back a bottle of wine?

Flanagan: When you order a wine you are not that familiar with, you’re taking a risk. If you don’t love it, you don’t get to send it back. But if I suggest something and you don’t like it, then that’s my fault. Daigle: Because we have over 800 labels on our list, we have to guide people and allow them to try something different. If they’re not ecstatic about it, I’m taking it away and bringing something else.

What about food?

Daigle: Do it politely, but let them know how it’s different from what you expected. Flanagan: It’s not that big a deal to send something back. It’s not offensive. Dismond: Remember your server didn’t cook it.

How can I signal that I don’t want to be hurried through my meal?

Murcia: Put a fork on the left-hand side of your plate and the knife on the right, leaving them half on the plate, half on the table. To show that you are done, put the fork along with the knife parallel, bottom right to top left. When you want your wine glass cleared, put it in the center of the table.

Is it ever appropriate to tip less than 20 percent?

Flanagan: Not unless something goes terribly wrong. Daigle: A bad tip is counterproductive for everyone. There’s no excuse. Chops: Say yes to 20 percent tipping. We remember good tippers. Dismond: Fifteen percent is not a shabby tip. Anything less—especially under 10 percent—should happen only if your server continues mixing up orders, bringing out the wrong food, and is generally rude and inattentive. But if the food comes out prepared incorrectly, that’s the chef’s fault.

How should I calculate the tip when an expensive bottle of wine or caviar radically pumps up the price without requiring extra service?

Hutchinson: If you spend that much money, the restaurant probably merits that gratuity. If you’re just eating a sandwich and opt for the $200 bottle of wine, then you might not leave the full 20 percent. Tips depend on context.

How do you tip when you are treated to something on the house?

Murcia: Add the amount of the free food or drink as if you paid for it, and calculate the tip based on that. If you get a full comp, tip based on the full amount. Chops: What I do is send a cocktail to the whole kitchen.

Is there anything else one can do to express appreciation?

Murcia: Send a card. It’s such a nice gesture: Letters are read aloud at staff meetings—the good ones and bad—and nothing feels better. Flanagan: Next time you’ll be recognized and treated even better.

via The Urban Etiquette Handbook — New York Magazine.

5 comments

    1. I was a waitress for many years and here’s my rule of thumb: Do they make money if you don’t tip them?
      Wait staff do not get paid minumum wage, they get usually around $2-$4 dollars an hour, which completely disappears after taxes. That is why it is unacceptable to not tip a waiter, even if they didn’t do that great of a job. People bagging your grocery’s don’t get their salary taken away if they move too slow do they? The tip is their pay for working, not just for working well.
      People who put together your pick-up order at restaurants make a real hourly wage. They are not dependant on your tips in order to be paid for their work. Therefore if you decide to tip or not, it is entirely based on how you feel. Zero tip is completely acceptable. But keep in mind, if you tip, they’ll remember you, and be more likely to slip something extra in there, or make sure that everything is perfect, etc.

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      1. EXACTLY. We (non restraint industry people) do not understand how the pay works. Plus, the tip is for the SERVICE and should not be affected by how much you did or did not like your salad.

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  1. Oh I know, right? And then you wonder if you are going to get an accurate answer from them. ha ha. It looks like pizza may have a less expectation of tip wen you pick it up (I would guess depending on if it is a chain or not), but other places where you pick up your food, they expect about 10% ish. I say ‘ish’ for the same reason why you tip at the coffee place you always go, you have a relationship. I always tip a bit more if I know I will be ordering from the restaurant more.

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